Refund policy

Returns & Exchanges Policy

Thank you for shopping at the NPTCL Store. NPTCL is dedicated to offering innovative products of exceptional value. Customers are strongly encouraged to review all available product information and resources on our official website prior to making a purchase. For pre-sale support, please contact us via info@nptcl.com or through our online chat service.

NPTCL aims to ensure your complete satisfaction with every purchase. Should you not be fully satisfied for any reason, you may return the item(s) for a refund or exchange within thirty (30) days from the date of delivery.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be satisfied:

  • The item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging.

  • A receipt or proof of purchase must be provided.

  • Custom or personalized items, digital downloads, and certain other product categories are not eligible for return (refer to Section 5 – Non-Returnable Items).

  • Items acquired through third-party sellers or physical retail locations are subject to the return policies of those respective sellers.

2. Return Procedure

  1. Initiate the return process by contacting our customer service team at info@nptcl.com.

  2. Provide your order number, a description of the item(s) to be returned, and the reason for the return.

  3. You will receive a return shipping address and detailed instructions for returning the item(s).

  4. Securely package the item(s) and send them back to the designated address.

  5. Upon receipt of the returned product, NPTCL will notify you and conduct an inspection to determine whether the product meets the refund criteria.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you have received the wrong item, contact us without delay so that we may assess the issue and provide an appropriate resolution.

Important Notice for Shipping Damage Claims: If goods are damaged during transit, you must report the damage to NPTCL Technical Support within twenty-four (24) hours of delivery. Failure to do so may result in the rejection of your claim, in accordance with applicable logistics claims management procedures.

4. Exchanges

The most expeditious method to obtain a different item is to:

  • Return the original item following the procedure set forth in Section 2; and

  • After the return is accepted, place a separate order for the new item.

Note: Shipping fees may apply to exchanges.

5. Non-Returnable Items

The following categories of items are not accepted for return:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders or personalized items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale or clearance items

  • Gift cards

If you have any questions regarding the eligibility of a specific item, please contact us before initiating a return.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the foregoing, if the merchandise is shipped to a destination within the European Union, you have the right to cancel or return your order within fourteen (14) days, for any reason and without justification. To qualify, the item must be in the same condition as received – unworn, unused, with tags, and in its original packaging – and must be accompanied by a receipt or proof of purchase.

7. Refund Policy

  • Full refunds will be issued for eligible returns within thirty (30) days of delivery.

  • Refunds for qualifying returns will be processed within seven (7) working days from the date NPTCL receives the returned product (or within ten (10) business days as detailed below).

  • Refunds will be credited to the original payment method used at the time of purchase.

  • Shipping and payment processing fees are non-refundable, except in cases where the item is defective or an incorrect item was shipped.

Refund Processing Details:

After we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within ten (10) business days. Please be aware that your bank or credit card issuer may require additional time to post the refund to your account.

If more than fifteen (15) business days have elapsed since the approval of your refund and you have not yet received the funds, please contact us at info@nptcl.com.

8. Warranty Service

If your product experiences a performance failure within the applicable warranty period, you may request warranty service. Please refer to the Warranty Period Table for the warranty coverage periods of major components.

Conditions for Free Warranty Service:

  • The product, having suffered a non-human-caused performance failure, must have been used under normal conditions within the specified warranty period from the date of purchase.

  • No unauthorized disassembly, modification, or addition beyond official instructions has been performed.

  • A valid proof of purchase, relevant documents, and an order number must be provided.

Exclusions from Free Warranty Service:

  • Damage resulting from non-product-quality issues, including but not limited to dropping, collision, or impact.

  • Damage caused by unauthorized modification, disassembly, or opening of the product.

  • Damage or water ingress due to incorrect installation, usage, or operation contrary to the instruction manual.

  • Damage arising from self-repair or assembly of accessories without official guidance.

  • Damage caused by non-official circuit modifications or improper use of battery packs and chargers.

  • Damage resulting from installation or use that does not comply with the product user manual.

  • Damage caused by operating the equipment in extreme environmental conditions (e.g., extreme high/low temperatures, heavy rain).

  • Damage resulting from reliability or compatibility issues when the product is used with non-NPTCL-certified third-party components.

  • Damage due to insufficient power supply (low battery) or use of faulty batteries.

  • Serial numbers, factory labels, or other markings that have been torn, altered, or removed.

  • Failure to ship the relevant items within fifteen (15) natural days after confirming warranty service with NPTCL.

Additional Warranty Provisions:

  • Due to product variations across different countries, return, exchange, and warranty services during the warranty period may differ by jurisdiction.

  • The customer is required to send the defective product to an NPTCL-authorized dealer or NPTCL’s after-sales service center. Upon receipt, a diagnostic test will be performed. If the issue is determined to be an inherent quality defect of the product, NPTCL will bear the costs of diagnostics, materials, labor, and delivery.

  • If, after diagnostics, the product does not qualify for free repair, the customer may choose to pay for the repair or have the original unit returned.

  • If the product issue falls outside the scope of warranty coverage (e.g., human-caused damage), NPTCL will charge corresponding diagnostic fees, component replacement costs, testing fees, labor charges, and delivery fees based on the specific circumstances.

  • Product repairs may result in data loss. Customers are strongly advised to back up all data before sending the product.

  • If the shipping address provided by the customer is incorrect, or if the recipient refuses acceptance of the shipment, the customer shall bear all resulting losses.

  • For cross-border returns, prior approval from NPTCL is required, and the customer is solely responsible for all customs and clearance expenses.

  • In cases where product damage is so severe that repair is not economically viable, NPTCL may decline repair services and instead offer an exchange.

  • Upon receiving the product, please inspect it thoroughly for any damage. Any issues must be reported within seven (7) days of receipt. For transport-related damage, you must contact NPTCL Technical Support within twenty-four (24) hours as set forth in Section 3 above.

9. Post-30-Day Issues

Requests for repair or replacement outside the thirty (30) day return window will be governed by the terms of NPTCL’s Warranty Policy (Section 8). If the product you received has a quality issue, please contact us for repair or replacement in accordance with that policy.

10. Contact Information

Should you have any questions or concerns, please do not hesitate to contact us:

Email: info@nptcl.com

This policy is effective as of the date of publication and may be amended from time to time. For the most current version, please refer to our website at www.nptcl.com.